Position Expectations/Requirements:

• The ideal candidate is a responsible professional that focuses on customer service to provide

  an exceptional experience in order to build a trustworthy relationship with our customers.

• Retail Sales experience

• Previous automotive service advisor/consultant experience preferred, but not mandatory

• Reynolds & Reynolds experience preferred, but not mandatory

• Basic Microsoft Office knowledge

• Must be willing to submit to a background check and drug screening.

• Valid New York State Driver's License

  Position Description:

• Service Hours = Monday - Friday: 7:30am - 5:30pm

  Alternating Saturday: 8:00am - 2:00pm

• All Service Consultants are required to dress in proper business/uniform attire

• Answer all incoming telephone calls

• Manage accurate Route Sheet

• Properly Dispatch Service Vehicles/Repair Orders

• Start Service Initiation Process

• Meet & Greet Customers

• Perform Vehicle Check-In Walk Around Inspection with customer(s)

• Prepare accurate estimate on Additional Service Request(ASR) Sheet

• Prioritize required services and provide options to the customer(s)

• Document ALL Declined Services

• Perform FINAL QUALITY CONTROL INSPECTION

  and ROAD TEST of vehicle prior to Service Re-Delivery Process

• Explain Repair Order Invoice and Charges to Customer

• Set Next Service Appointment

• Perform Service Department Customer Follow-Up

Compensation/Benefits:

• Policies & Procedure Processes Training

• Manufacturer's Training and Certification Programs

• Base Salary

• Competitive Commission Pay Plan

• Health/Dental/Eye Insurance Benefits

• 401K

Newly Remodeled Service Departments and Waiting Rooms

Introduction:

Riverhead Bay Motors Subaru is seeking a dynamic individual to fill an important role at our dealership.

START A CAREER AND GROW INTO OUR FIXED OPERATIONS TEAM!

About Our Dealership:

Dept Hours: M - F : 7:30am to 5:30pm Sat 8:00am to 2:00pm

Riverhead Bay Subaru is the ONLY Subaru Dealer in the Tri-State Area to receive Subaru's coveted Stellar Care Award SIX Years In A Row! With Certified Subaru Technicians and unrivaled customer service.

Riverhead Bay Motors Subaru wants to make our Fixed operations Department as efficient as the vehicles we service and our employees are the most valuable resources to accomplish this goal.

This is an exciting career opportunity for individuals who have the desire to succeed and to be part of a winning team.

Position Expectations/Requirements:

• Able to demonstrate a high level of service to others.
• Able to clearly communicate complex information through the written or spoken word.
• Excellent negotiation skills and ability to multi-task.
• Conflict resolution skills and creative thinking skills.
• Able to follow detailed procedures and ensure accuracy.
• Able to organize and maintain work load.
• Works well in a team environment.
• Reynolds and Reynolds experience preferred but not mandatory.
• Microsoft Office Suite - Word, Excel
• Must be available to work flexible hours in accordance with Riverhead Bay schedules, and every other Saturday.
• Professional and has the ability to make a compelling introduction

Position Description:

• Responds to customer contacts calls, letters, emails, and survey comments regarding Subaru products, warranties, SAS, and dealer related issues in a non-scripted environment

• All Employees are required to dress in proper business/uniform attire

• Answer all incoming telephone calls

• Provide a warm and welcoming greeting to all of our customers

Daily work load:

• Appointment Confirmation phone calls

• Contact "NO SHOW" Customers Appointments

• Daily Special Ordered Parts for Subaru

• Monthly New York State Inspection Reminders for Subaru

• Subaru Campaign/Recall Report

• Perform Service Department Customer Follow-Up

• Manage/Document Customer Contact Logs

• Assist Service and Parts Managers with administrative tasks

Compensation/Benefits:

• Policies & Procedure Processes Training

• Manufacturer's Training and Certification Programs

• Hourly wage plus overtime if working over 40 hours a week.

• Health/Dental/Eye Insurance Benefits

• Newly Remodeled Service Departments and Waiting Rooms

We are currently seeking ​a SEEKING A SUBARU CERTIFIED TECHNICIAN to become an integral part of our team! You will diagnose, adjust, repair, and overhaul automotive vehicles.

You will join a highly skilled team and work along side Two of Long Islands best Subaru Master Certified Mechanics.

Riverhead Bay Subaru is a SIX time Subaru Stellar dealer and has just completed a 2 million dollar remodel.

Responsibilities:

• Diagnose and repair automotive vehicles
• Perform routine vehicle tune-ups and maintenance
• Provide labor and time estimates for automotive repairs
• Inspect and test new vehicles for necessary adjustments
• Perform a complete and accurate Multi Point Inspection
• Perform quick alignment checks and alignments as needed on a brand new hunter alignment machine

​Qualifications:

• Previous experience as a Subaru automotive technician
• Knowledge of Subaru diagnostic and repair equipment
• Strong mechanical aptitude and troubleshooting skills
• Subaru training a must
• Deadline and detail-oriented

Riverhead Bay Subaru has a career path and tech pay plan like no other in the industry. Bonuses and pay rate increase opportunity depending on the drive and motivation of the individual.

We are currently seeking ​Express Lane Techs to become an integral part of our team! You will be provided training to become a Subaru Certified Tech and learn the essential skills to succeed at our dealership.

You will join a highly skilled team and work along side Two of Long Islands best Subaru Master Certified Mechanics.

Riverhead Bay Subaru is a SIX time Subaru Stellar dealer and has just completed a 2 million dollar remodel.

Responsibilities:

• Perform Quick Lane oil and filter change, battery tests, wiper blade replacement and tire rotations
• Inspect and test new vehicles for necessary adjustments
• Perform a complete and accurate Multi Point Inspection
• Perform quick alignment checks and alignments as needed on a brand new hunter alignment machine
• Must follow our express service procedures

​Qualifications:

• Previous experience as a Subaru automotive technician preferred
• Well spoken and pays attention to detail
• Strong mechanical aptitude and troubleshooting skills
• Deadline and detail-oriented

Riverhead Bay Subaru has a career path and tech pay plan like no other in the industry. Bonuses and pay rate increase opportunity depending on the drive and motivation of the individual.